Contact
Contact LuckyBoom
Our team is reachable around the clock. Choose the channel that suits your question.
Your first steps
- Live chat 24/7
- Available on every page of the site. Average response time: under two minutes.
- support@luckyboom.com — for account-level questions and formal requests.
- VIP channels
- Private WhatsApp and Telegram channels and a named personal manager for VIP players.
Before you write
When you write from your registered email address, we can identify you quickly. This is the address the system uses for KYC documents, self-exclusion and account-closure requests.
- State the email address of your account and a short description of your question.
- For withdrawals, complete verification beforehand; accounts with outstanding verification wait longer.
- Requests are reviewed within two business days; after approval the duration depends on your payment method.
Requests that must come from your registered email address
- Self-exclusion (active within 24 hours, for at least six months).
- A cool-off period of seven days.
- Permanent closure of the account.
- Password recovery — via the reset link on the login page, which is sent to your registered address.
Transfer of VIP status
Already VIP elsewhere? Send a screenshot of your status to the live chat or to support@luckyboom.com; we take over your level, so that you need not rebuild your history.
- Live chat 24/7
- Available on every page of the site
- support@luckyboom
- VIP channels
- Private WhatsApp and Telegram channels and a named personal manager for VIP players